Understanding the customer Journey
Overview
The customer journey is the collection of experiences that customers go through when interacting with your company and brand in a bid to make a purchase. It is beyond the mainstream transaction and the question of buying or walking away. It is now important for sales professionals and business owners to be armed with the right knowledge as they interact with the customer from selling to acquisition.
Mode Of Delivery
- Course length: 3hours: 16minutes
- Elearning course with learning session via virtual video delivery
- Quizzes and course certificate at completion.
Target Audience
- Newbies in sales
- Sales professionals
- Enterpreneurs
- Cross-functional personnel who seek to understand unique journey of the 21st century customer and how to match their requests with the right techniques.
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