Communication And Negotiation Skills For Optimal Performance

Description

First of all, to kick off this course Communication and Negotiation Skills, we should understand that, without communication, there can be no effective negotiations. The two concepts are as symbiotic as they are symbolic in managing peoples and parties to negotiation as are dispute management and resolutions within the context of a working environment with complex but dynamic relationships.

Developing negotiation tactics and styles to master the dynamics of communicating with multiple stakeholder groups and the formulation of bargaining policies are essential to sound labour relations and practice as it helps to engender trust, commitment, and mutual understanding among all parties to an agreement or dispute. Managing industrial relations is therefore highly dependent on the appreciation of the particular work environment, and the ability to communicate and negotiate in a manner that engenders trust and mutual understanding between parties.

This workshop is to equip officers with the necessary communication and negotiation skills to assist them in ensuring industrial harmony.

Training Objectives

At the end of the training, participants will be able to;

• Define concepts related to communication and negotiations
• Understand the ecology of the workplace and how strong communication skills can impact on workplace relationships and organizational performance
• Appreciate the role of Communication and Negotiation Skills in disputes resolutions
• Understand the different approaches to conflict management, resolution, and mediation
• Understand communications strategies as a factor for success in negotiations and collective bargaining

Learning Outcomes

At the end of this course Communication and Negotiation For Optimal Performance, workshop participants will understand how to:

• Adopt a win-win approach in negotiations that fosters positive relationships and achieves desired outcomes
• Apply key communications and negotiation principles to case study scenarios and real-life experiences shared from the workplace
• Use the stakeholder mapping framework to identify, analyze and manage multiple stakeholder interests in negotiations
• Use mediation and conciliation for effective dispute resolutions and collective bargaining
• Develop a conflict management plan and a risk response framework to influence positive communication and negotiation outcomes

Mode of Delivery

Face-to-face learning with instructor-led class exercises and project-based/assignments learning methodology
2 days of learning sessions
Course material and Course Certificate will be issued
Virtual learning available on request

Target Audience

Communication and Negotiation Skills are targeted at officers in the management and executive cadres in the public service with responsibilities of managing external stakeholder relationships and groups. HR and Admin departments of public administration agencies and Industrial Relations Departments and Desks, responsible for the management of Industrial Relations in Agencies of Government.