Customer Service Management

Description

Customer Service Management training is crucial for all organizations because of the frequent interactions with customers or clients. Not only does each interaction between employee and customer affect the number of customers retained, but employees with effective customer service skills will feel a greater sense of engagement and commitment to their job. These skills make a positive impression in the minds of current and future customers. To be effective in customer service management, there is the need to win the customers over and not just sales.

In our various places of work, we are to ensure customer success irrespective of the department. Customer success is integral to the success of a company and when you help customers succeed, you do too. “Customer service shouldn’t just be a department, it should be the entire company.” Tony Hsieh

To elevate your proficiency in delivering customer satisfaction at every touchpoint: Enrol for this Course, Customer Service Management.

Course Modules

Module 1: Introduction

Module 2: Who Is My Customer?

Module 3: Understanding Customers Needs

Module 4: Managing Customer Relationships

Module 5: Understanding Customer Personality Types

Module 6: Handling Customer Service Problems

Module 7: Identifying Common Problems With Customers

Module 8: Measuring Customer Satisfaction

Target Audience

The course, Customer Service Management has been designed for those who understand the importance of improving their customer service in the long term and is suited to those who deal with;

• Managing customer service or customer relationships;
• Customer service professionals,
• Service agents,
• Front-line workers,
• Offline and Online customer contact point executives.
• Managers,
• Supervisors, and
• Business professionals who interact with customers and wish to improve both their skills and organizational success.

Mode Of Delivery

• Course length: 3 hours: 30 minutes
• Elearning course with learning session via video delivery
• Quizzes and course certificate at completion.
• Face- to- Face / and virtual learning available on request

If you will like to earn an internationally recognized TFIT Customer Service Certification, please click on the program to enroll now.