Description
This course Customer Experience Management has been designed for those who understand the importance of improving their customer service in the long term and is suited to those who deal with managing customer service or customer relationships; customer service professionals, service agents, front-line workers, managers, supervisors and business professionals who interact with customers and wish to improve both their skills and organizational success.
Our training provides advanced customer service tips for your organization based on the content area or competency you want to improve. Learn about customer service skills, building customer loyalty, creating effective first impressions, managing customer expectations, and more by filtering through our training and development workshops.
Learning Outcomes
At the end of this training, participants will,
- Understand the concept of customer experience management
- Understand the typical customer journey and identify critical sales touchpoints
- Know how to optimize sales touchpoints and create magic for customers
- Be able to develop a CEM tool kit for their teams
- Know the applicable measurement metrics for CEM
Target Audience
Customer-facing business executives, Sales and After Sales support personnel, Offline and On-line customer contact point executives.
Mode of Delivery
Virtual Class with instructor-led class exercises and project-based/assignments learning methodology
9 hours of learning sessions
Course material and Course Certificate will be issued
Course video available on demand
Face- to- Face learning is available on request
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