Customer Service Management

Description

Customer Service Management training is crucial for all organizations because they all work with customers or clients. Not only does each interaction between employee and customer affect the number of customers retained, but employees with effective customer service skills will feel a greater sense of engagement and commitment to their job. These skills make a positive impression in the minds of current and future customers. Our training provides advanced customer service tips for your organization based on the content area or competency you want to improve. Learn about customer service skills, building customer loyalty, creating effective first impressions, managing customer expectations, and more by filtering through our training and development workshops. This course will also cover a sound introduction to CRM, a comprehensive understanding of the processes involved, a strong understanding of software components in different CRM systems, and practical applications of CRM in different sectors.

Course Content
Module 1: The 21st Century Customer Service Pillars Module
2: Who Is My Customer? Module
3: Understanding Customers Needs Module
4: Managing Customer Relationships Module
5: Understanding Customer Personality Module
6: Handling Customer Service Problems Module
7: Identifying Common Problems With Customers Module
8: Measuring Customer Satisfaction

Target Audience
This course has been designed for those who understand the importance of improving their customer service in the long term and is suited to those who deal with managing customer service or customer relationships; customer service professionals, service agents, front-line workers, Offline and Online customer contact point executives. managers, supervisors, and business professionals who interact with customers and wish to improve both their skills and organizational success.

Mode Of Delivery

• Face-to-face learning with instructor-led class exercises and project-based/assignments learning methodology.
• One day of active learning.
• Course material and Course Certificate will be issued.
• Virtual learning available.
• Online learning available.