This course, Customer Service Management is available as an online course to support you in improving your customers’ satisfaction across various touchpoints.
Customer Service Management training is crucial for all organizations because they all work with customers or clients. Not only does each interaction between employee and customer affect the number of customers retained, but employees with effective customer service skills will feel a greater sense of engagement and commitment to their job. These skills make a positive impression in the minds of current and future customers.
This course provides the opportunity to learn about customer service skills, build customer loyalty, create effective first impressions, manage customer expectations.
Target Audience
The course, Customer Service Management has been designed for those who understand the importance of improving their customer service in the long term and is suited to those who deal with;
- Managing customer service or customer relationships;
- Customer service professionals,
- Service agents,
- Front-line workers,
- Offline and Online customer contact point executives.
- Managers,
- Supervisors, and
- Business professionals who interact with customers and wish to improve both their skills and organizational success.
Mode Of Delivery
- Course length: 3hours: 30minutes
- Elearning course with learning session via video delivery
- Certificate of completion
- Face- to- Face / and virtual learning available on request