Description
Emotional intelligence (also known as EI or EQ) is the ability to understand and manage the emotions we exude and how they affect others. Emotions can be used as a tool to evoke feelings of recognition, influence, and trust. It is also the ability to understand and manage emotions in yourself and others.
Emotional intelligence (EI) training and sales go hand in hand. It differentiates the good salesperson from the bad. Having little to no emotional intelligence can greatly impact a salesperson’s ability to build rapport with a customer. Hitting each call with a hard-sell approach instantly screams “desperate”. But showing understanding and empathy can help the person. Then, those on the other end of the line relax and listen to what you have to say.
Having a high level of emotional intelligence allows a salesperson to sense, understand, and effectively apply the power of their own emotions during interactions with buyers to improve sales rather than derail them.
Learning Outcomes:
- Designed for a proper understanding of the need and importance of EI in achieving sales excellence.
- Participants will appreciate the value of EQ as a driver of positive attitude and performance in organisations.
- Knowledge of the use of emotional intelligence to manage self and connect with others to deliver results.
Mode of Delivery
Face-to-face learning with instructor-led class exercises and project-based/assignments learning methodology
A day of intense learning sessions
Course material and Course Certificate will be issued
Virtual learning and online learning also available
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